Easy Ordering

This page explains delivery times, terms and conditions, and logo artwork details for your order.

Have a question? Don’t hesitate to contact us. We can help you.

  • Call 800-428-5837 with questions or to order, M-F from 9:00 to 5:00 eastern time
  • Email questions or orders to customerservice@culverco.com
  • Order online on this Website with the shopping cart
  • Fax an order to 978-463-1715 (include shipping details and date needed)

Delivery

Allow two to four weeks for book delivery. For promotional items, delivery times vary and may be affected by outside factors. Call us for typical delivery times.

Meeting your deadline

  1. Order in advance. This allows time to prepare and approve your artwork, imprint your logo, ship your order, and avoid rush freight charges. If you have a deadline, call us to inquire about the production time for the item you’re considering.
  2. Email your black and white logo as an original Adobe Illustrator® EPS file. Logos copied from the Web or created with "save as EPS" from another program don’t imprint well. Ask your graphic designer or agency for a high-resolution vector image. Include any text for typesetting that you want added to the imprint area by your logo, such as a tag line or phone number. Email artwork to artwork@culverco.com. Please put the name of your utility in the subject line.
  3. Approve your artwork quickly when we send you a proof, so that your order can go into production.

Imprinting

Most of our products have space to include your tag line or URL with your logo, at no extra imprinting charge. Custom color matches cost extra for some products. Pricing includes a one-color, one-location imprint unless otherwise specified.

Artwork

Our in-house graphic design team can help you format your camera-ready logo or create custom designs. Call us and we’ll provide a reasonable hourly estimate for your project.

Shipping and pricing

Shipping charges are added to the final invoice. Imprinted promotional items are subject to an industry-standard 5% to 10% overrun or underrun. Volume prices are per item (i.e., product number); multiple items cannot be combined for quantity discounts. Current product prices are shown here on our Website; our printed catalogs are updated once or twice per year and thus may not reflect a recent price change.

Credit terms

Terms are net 10 days upon approved credit in U.S. funds. Terms on orders totaling less than $50 are prepaid. MasterCard® and VISA® are accepted.