Easy Ordering

This page explains delivery times, terms and conditions, and logo artwork details for your order.

Have a question? Don’t hesitate to contact us. We can help you.

  • Call 800-428-5837 with questions or to order, M-F from 9:00 to 5:00 eastern time
  • Email questions or orders to customerservice@culverco.com
  • Order online on this Web site with the shopping cart
  • Fax an order to 978-463-1715 (include shipping details and date needed)

Delivery

Allow two to four weeks for book delivery. For promotional items, delivery times vary and may be affected by outside factors. Call us for typical delivery times.

Meeting your deadline

  1. Order in advance. This allows time to prepare and approve your artwork, imprint your logo, ship your order, and avoid rush freight charges. If you have a deadline, call us to inquire about the production time for the item you’re considering.
  2. Send your logo as an original Adobe Illustrator® EPS file. Logos copied from the Web, or created with “Save As ESP” from another program, don’t imprint well. Ask your graphic designer for a high-resolution vector image.
  3. Approve your final artwork quickly when we send you a proof, so that your imprinting can begin.

Imprinting

Most of our products have space to include your tagline or URL with your logo, at no extra imprinting charge. Custom color matches cost extra for some products. Pricing includes a one-color, one-location imprint unless specified.

Artwork

We’ll help you format your camera-ready logo for a one-time $25 charge per item. For extra design work or for product customization, call us and we’ll provide a reasonable quote.

Shipping and pricing

Shipping charges are added to the final invoice. Imprinted promotional items are subject to an industry-standard 5% to 10% over/under run. Volume prices are per item (i.e., product number); multiple items cannot be combined for quantity discounts. Current product prices are shown here on our Web site; our printed catalogs are updated approximately twice per year and thus may not reflect a recent price change.

Credit terms

Terms are net 10 days upon approved credit in U.S. funds. Terms on orders totaling less than $50 are prepaid. MasterCard® and VISA® are accepted.